As a result of the investigations conducted by the Consumer Protection Council (CPC), it discovered that consumer rights were been violated so it has ordered MultiChoice Nigeria Limited in the provision of its Digital Satellite Broadcast Television (DSTV) to compensate consumers within 90 days.
Stating this in Abuja on Sunday, the Council also directed DSTV to release free-to-air channels, even when subscription expires; compensate consumers across board for lost viewing time and reasonable equitable spread of popular sports channels, among others.
Director General of CPC, Mrs. Dupe Atoki, expressed optimism that compliance with these reforms would bring about a new dawn for Nigerian consumers, who would henceforth enjoy value for money in their engagement with the company.
Atoki reiterated the Council’s commitment towards sanitising the nation’s market-place for the benefit of consumers, assuring that no stone would be left un-turned to ensure it is no longer business as usual and shoddy service delivery becomes a thing of the past in the country.
She said that the pay-television company was also ordered to within 90 days provide across board compensation to its subscribers, considering the fact that many of them have over time lost legitimate and paid viewing time by its conduct of not restoring service contemporaneously after payment as well as other instances of disruptions.
MultiChoice was ordered to keep local and free-to-air channels open so that subscribers would have the opportunity of watching these channels, even when their subscriptions have expired.
DSTv was also instructed to present written assurances in line with Section 10 of the Council’s enabling law that it will not engage in any conduct which is detrimental to the interest of consumers.
DSTv was also instructed to present written assurances in line with Section 10 of the Council’s enabling law that it will not engage in any conduct which is detrimental to the interest of consumers.
Source: May Audu
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